Privacy Policy
Last Updated: March 14, 2026
MedSure ("we," "our," or "us") is committed to protecting your privacy and the confidentiality of your personal and protected health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our medical billing services.
HIPAA Compliant: We are fully compliant with the Health Insurance Portability and Accountability Act (HIPAA) and maintain strict security measures to protect Protected Health Information (PHI).
1. Information We Collect
Personal Information
- Name, contact information (phone, email, address)
- Practice information and credentials
- Billing and payment information
- Account login credentials
Protected Health Information (PHI)
- Patient demographic information
- Medical record numbers
- Diagnosis and procedure codes
- Insurance information
- Billing and claims data
Technical Information
- IP address and device information
- Browser type and version
- Usage data and analytics
- Cookies and tracking technologies
2. How We Use Your Information
- To provide medical billing and revenue cycle management services
- To process claims and manage accounts receivable
- To communicate with you about your account and services
- To comply with legal and regulatory requirements
- To improve our services and develop new features
- To prevent fraud and ensure security
- To send you important updates and notifications
3. Information Sharing and Disclosure
We do not sell your personal information or PHI. We may share information only in the following circumstances:
- Service Providers: With trusted third-party vendors who assist in providing our services (all bound by HIPAA Business Associate Agreements)
- Legal Requirements: When required by law, court order, or regulatory authority
- Business Transfers: In connection with a merger, acquisition, or sale of assets (with proper notice)
- With Your Consent: When you explicitly authorize us to share information
- Health Insurance Companies: To process claims and obtain payment for services rendered
SMS Consent:
SMS consent is not shared with third parties or affiliates. When you provide consent to receive SMS messages from MedSure, your consent and phone number are used solely for the purpose of sending you SMS communications from MedSure Billing Services LLC. We do not share, sell, or rent your SMS consent or phone number to any third parties, affiliates, or marketing partners.
4. Data Security
We implement industry-standard security measures to protect your information:
- End-to-end encryption for data transmission
- Secure data storage with access controls
- Regular security audits and assessments
- Employee training on HIPAA compliance and data security
- SOC 2 Type II certification
- Multi-factor authentication for system access
- Regular backups and disaster recovery procedures
5. Your Rights
You have the right to:
- Access and receive copies of your information
- Request corrections to inaccurate information
- Request deletion of your information (subject to legal requirements)
- Opt-out of certain communications
- File a complaint if you believe your privacy rights have been violated
6. SMS and Text Messaging
If you opt-in to receive SMS/text messages from MedSure, we may collect and use your phone number to send you:
- Appointment reminders and confirmations
- Account notifications and updates
- Billing and payment reminders
- Service-related communications
- Important account information
Your SMS consent and phone number are not shared with third parties or affiliates. We use your phone number solely for the purpose of sending you SMS communications from MedSure Billing Services LLC.
You can opt-out of receiving SMS messages at any time by replying STOP to any message. For assistance, text HELP or visit our website at https://www.medsurebilling.com.
Message and data rates may apply. Message frequency varies. For more information about our SMS practices, please see our Terms & Conditions.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze usage, and improve our services. You can control cookie preferences through your browser settings.
8. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
MedSure